Which products are eligible for return or replacement?
In case, you receive a product which is damaged, defective or item not as described, return request has to be made within 7 days of receiving the order.
What can i do if i have placed an order by mistake, and it has already been delivered?
If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request at firstname.lastname@example.org or get in touch with us at 9870400873.
If I receive a physically damaged product, can I get it replaced?
We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.
How do I place a replacement request on Schoolbooksets.com?
If you want to replace a product on Schoolbooksets, please follow these steps:
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies.
Is there any product not eligible for replacement/return?
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
Note: All items returned must be unused and in their original condition with all original tags or boxes and packaging intact
What if I choose to have my order replaced and the product is sold out?
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
Do I have to return the free gift received along with the product while returning the product?
If the product bought on Schoolbooksets.com comes with a free gift, you will have to return it along with the product you have raised return request for.
Do I need to pay the courier company to send my product back for replacement? Will I get the money back?
Once you have raised a successful replacement request on Schoolbooksets, you can ship the product back to us. The shipping charges borne by you for the replacement will be refunded back to you as coupons.